Greg Paris
Healthcare Speaker & Postive Employee - Positive Patient Experience Expert
Travels From
Iowa
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Greg Paris Speaker Biography
For 19 years, Greg Paris was the CEO at Monroe County Hospital, a nationally recognized Hospital in Iowa. During his tenure, employee turnover decreased from 26% to 7% and patient satisfaction rose from the 8th percentile to the 99th. The Hospital has been named to the Top 100 Best Places to Work in Healthcare by Modern Healthcare Magazine the past three years. Greg received his undergraduate degree in Marketing and Accounting from Iowa State University and his Masters in Health Care Administration from Des Moines University. He was named the Iowa Hospital Association Executive of the year in 2007 and is a member of Studer Group’s Hall of Fame. Over the past 7 years, he has worked with Studer Group as a Coach, Rural Account Leader, and National Speaker.
IT’S WHO’S ON YOUR BUS THAT COUNTS
Audience: Senior leaders and managers
Length: 90 minutes
Gallup research shows that engaged employees lead to improved patient experience, better quality outcomes, and stronger finances. In this presentation, the speaker will identify the key steps to connecting employees to purpose and turning renters into owners.
OBJECTIVES:
Be able to connect a positive employee experience to better patient experience, quality and finances
Connect the importance of mission, values and vision to a positive work environment
Be able to improve retention through better hiring, communication, and praise and recognition
CREATING PATIENT ADVOCATES
Audience: It can be tailored to middle managers or employees
Length: 90 minutes
If all your patients rank their experience as “good,” you’ll be running the lowest ranked hospital in America. Conversely, a patient who ranks their care as “very good” is 6 times more likely to come back and more likely to tell others about their experience. Attendees will learn how to create a world class patient experience that grows business and improves the bottom line.
OBJECTIVES:
Be able to connect patient experience to the bottom line
Have tools and tactics to create a “wow-like” patient experience in their hospital
Take variation out of patient care by hardwiring and validating that those tools become behaviors that occur always
LESSONS LEARNED ON OUR JOURNEY TO EXCELLENCE
Audience: Senior team, middle managers, and employees
Length: 90 minutes
Follow the path and timeline of a Critical Access Hospital that embraced Studer’s Evidence-Based LeadershipSM Model. Pick up valuable lessons learned that will enhance your chances of sustaining improvement across all pillars in this pointed, yet humorous story.
OBJECTIVES:
Be able to relate the time and effort spent on their own journey to another hospital
Identify pitfalls to avoid that can slow up or stop a journey
Discover best practices that increase buy in and improve the chances of success
